IRON COUNTY HOSPITAL
At Iron County Hospital, our patients and visitors are our first priority. We are dedicated to delivering exceptional care and remarkable experiences to our patients, their families and all visitors to our hospital. We hope you will find this information helpful.
SCHEDULING, REGISTRATION & ADMISSION
The Admissions Department is located in the front of the hospital and is open 7:00 am – 5:30 pm Monday through Friday. Patients coming to the hospital for inpatient medical treatment should access this area.
Arrangements for your admission have been made by you and your physician. Your physician has provided the hospital with the essential information about you and your medical history. However, at the time of admission, you or your designee may be asked to provide additional information in order to complete financial arrangements. All information provided is preserved as part of your medical record and is treated in strict confidence.
Please be prepared to pay for any deductibles and/or co-pays that are required by your insurance carrier. ICH will routinely require pre-authorization or other financial arrangements prior to performing any non-emergent tests. Our representative will follow up with your insurance company to ensure that a pre-authorization is obtained but we urge you to make sure that your insurance company is informed about the tests you are planning before you arrive at the hospital (except of course in an emergency).
If you do not have insurance, you may be asked to pay for a percentage of your charges before service is rendered. A financial counselor is available to assist you with questions. When you arrive at the hospital we ask that you bring only necessary items such as:
It is important if you wear eyeglasses, dentures, hearing aids, contact lenses, etc. that you bring a carrying case or protective container for these items. The hospital cannot be responsible for lost or misplaced items. In addition, please do not bring items of value such as jewelry, money, etc. The hospital cannot be responsible for items left in the room. ICH does have a safe where items can be safeguarded if absolutely necessary. Bringing medications from home is also highly discouraged. Your physician will prescribe any medications you may need during your hospital stay.
All of our rooms are private rooms. Each bed is equipped with side rails and bed controls. When you arrive to your room, you will be oriented on temperature controls, bed controls, TV remote and in-room phones. In addition, meal planning and hours will be discussed.
As you prepare to go home, a representative will discuss any services needed including home health care, durable medical equipment needs, rehabilitation or nursing home placement. Please do not hesitate to discuss any questions or concerns you may have at any time during your stay.
PATIENT PRIVACY, RIGHTS & RESPONSIBILITIES
You are a partner in your medical care at ICH. We respect your personal decisions and choices and value you as an individual. Patient privacy is one of the most important rights a patient has and the hospital has privacy standards it adheres to. Patients also have Rights and Responsibilities, which are provided upon admission and posted throughout the hospital. If you would like a copy of this mailed to you please contact us.
In addition, ICH strictly adheres to the provisions of the Health Insurance Privacy and Accountability Act (HIPPA). If you have questions regarding any of the standards or ICH’s privacy policies, please contact our Compliance Officer at 573-546-1260.
IRON COUNTY HOSPITAL NOTICE OF PRIVACY PRACTICE
How we may use or disclose your PHI: We will not use or disclose you PHI except as described in this notice. We may use and disclose your PHI (Protected Health Information) for the following purposes.
Treatment, Payment and Healthcare Operations: We may use and disclose your PHI without your consent for:
Special Circumstances: Your consent is not required if you need emergency treatment.
Disclosure Requiring your Consent:
Certain uses and disclosures that do not require your consent:
Patient Health Information Rights: You have the following rights concerning your PHI:
For More Information or to Report a Problem: If you have questions and would like additional information or if you believe your privacy rights have been violated, you may submit a formal complaint in writing to: Privacy Officer, Iron County Hospital, P O Box 548, Pilot Knob, MO 63663, 573-546-1260.
Changes to this Notice: We will abide by the terms of the notice currently in effect. We reserve the right to change the terms of this notice and to make the new notice provisions effective for all PHI we maintain.
Notice Effective Date: December 5, 2006
Contact Number: Iron County Hospital 573-546-1260
IRON COUNTY HOSPITAL PATIENT RIGHTS AND RESPONSIBILITIES
As a patient, you have the responsibility to:
Parents and guardians may represent or assist a patient or client in fulfilling these rights and responsibilities
If you believe your rights have been violated please submit a formal complaint in writing to: Compliance Officer, Iron County Hospital,
P O Box 548, Pilot Knob, MO 63663, 573-546-1260 or www.dhss.mo.gov/HealthServicesRegulation/Complaints.html or Dept of Health and Senior Services, P O Box 570, Jefferson City, MO 65101.
All patients are asked to bring a bathrobe, slippers and personal toilet articles. Hospital gowns are provided; however, you may prefer to wear your own pajamas or night gown (front opening). Eyeglasses, dentures and hearing aids require special care. Notify your nurse if you will be using any of these items. To prevent accidental disposal, take care not to leave these items on your meal tray or bed.
Valuable items such as jewelry, important papers, credit cards, keys, wallets, rings, and cash in excess of $5 should be sent home. If you are unable to do so, the hospital has a safe that is specifically used to ensure the security of patient valuables. Just tell the registration clerk or nurse that you have valuables and an envelope will be brought to you in which you can place your items This envelope will then be placed in the hospital's safe and will be returned to you upon your request at discharge.
The hospital assumes no responsibility for personal property retained by the patient.
Unless your physician instructs you otherwise, please do not bring any medications to the hospital. However, we do request that you bring a list of all medications you are currently receiving and how often they are taken. Please notify your doctor and nurse of any allergies. Medications ordered during your hospital stay will be supplied by the hospital pharmacy and dispensed from the nursing station.
Visiting hours are from 9:00am - 8:00pm daily. All visitors should use to front door of the hospital during business hours. (9:00am – 5:30pm) Visitors on Saturday or Sunday or after 5:30pm should use the side door entrance. Visitors should not use the ER entrance.
Every effort will be made to comfort and assist relatives and friends of patients within Iron County Hospital. Patients can expect the nursing staff to make provisions for their privacy and strict confidentiality of information related to their health care.
For many patients and their families, a visit includes filling out unfamiliar forms and answering financial and insurance questions. The information below and the phone numbers that follow can help with this process.
Iron County Hospital will honor assignments of insurance benefits for 45 days from the date of billing to the insurance company. If, at the end of 45 days, the insurance company has not settled the account, ICH will look to the patient for the final settlement of the account.
Any patient having inadequate insurance coverage, or no insurance coverage, will be requested to make appropriate deposits at the time of admission.
It is very important that you have your insurance identification cards with you when you are admitted to Iron County Hospital. This enables us to provide proper billing, verify insurance benefits promptly and obtain pre-approval from insurances before receiving services.
You will be asked upon admission to pay any insurance co-payment or deductible not covered by your insurance. If you do not have insurance, you may be asked to pay a percentage for your services as they are rendered. We accept major credit cards, checks, and cash. As a courtesy to you, the hospital will bill your insurance company. If your insurance company requests additional information from you, please respond as soon as possible. A delay in returning the requested information will also delay payment to your account. If a Medicare beneficiary (non HMO enrollee) is going to receive services that the facility believes to be non-covered items and /or services, an Advance Beneficiary Notice will be given to the beneficiary in advance of furnishing these services. The approved Advance Beneficiary Notice includes agreement to pay language as a matter of full disclosure to the beneficiary. A beneficiary who is properly notified and who receives a service that is subsequently denied payment for the reason cited on the Advance Beneficiary Notice can be held liable, whether or not the beneficiary agreed to make payment. The hospital will bill and appeal any denials from your insurance company as a courtesy to you.
Questions regarding account/billing or insurance information you may call the Business Office at 573-546-1260.
Call 573-546-1260 or visit 301 N. Highway 21 today for more information regarding all of the services we offer. We accept most insurance plans.